Refund / Cancel Rules

PLEASE READ OUR CANCELLATIONS AND REFUNDS POLICIES IN ITS ENTIRETY. DO NOT HESITATE TO CONTACT US (info@uepnetwork.com) SHOULD YOU HAVE ANY QUESTIONS.

DISCLAIMER:
We assume, that you — as a well-informed consumer – are reviewing the following information before booking an event or consultation. Additionally, we are aware that this information may differ from that of most event planning companies; this is because the service we provide is just as unique and therefore requires a different level of responsibly from the consumer.

REFUND POLICY

ALL PAYMENTS ARE NONREFUNDABLE AND NON-TRANSFERABLE.*
Including late, extension, convenience and final payment Fees. NO EXCEPTIONS.

IF THE NEED TO CANCEL FOR ANY REASON ARISES, WE SUGGEST YOU RESEARCH 3RD PARTY INSURANCE COMPANIES TO PROTECT YOUR EVENT PLANS. WE DO NOT OFFER EVENT INSURANCE PROGRAMS THROUGH OUR COMPANY.

IF YOUR EVENT PLANS CHANGE DUE TO NATURAL DISASTER OR VENUE CHANGE IN THE LOCATION OF EVENT AND YOU ARE CURRENT ON YOUR PAYMENTS (NOT IN CANCELLATION) THEN WE WILL ISSUE EVENT VOUCHERS FOR PAYMENTS MINUS ALL REGISTRATION AND OTHER FEES.

*THERE ARE NO REFUNDS PROVIDED AS A RESULT OF ANY NATURAL DISASTER(S), IF YOUR PAYMENTS ARE NOT CURRENT OR YOU ARE FACING CANCELLATION.

EVENT VOUCHERS:
Our vouchers are valid for up to one year. They can be used toward another event (even if the event takes places in another year, ask for details if this is your issue). We offer our vouchers to those who qualify via email.

WHY IS MY PAYMENT NONREFUNDABLE?

We are providing you with a service. This means:

-We plan your event, in good faith, on a lay-a-way basis.
-We create accounts so that you can take advantage of the affordability aspect of a   payment plan.
-We provide a convenience of having everyone in your party use their own credit/debits cards.
-We provide package details clearly and concisely, so that everyone will know what is required of them, without ambiguity.
Our vendor(s)— photographers, make-up artists, venues, etc require upfront commitments that we have to adhere to. When we offer a package to you we have to ensure, through good-faith payments, that you will attend the events. This is the only way our vendors will take us seriously, and will want to help us provide our services to you for years to come.