You can easily report issues to us via our Report a Problem page. Jordan Brookes. Watch our interview with Roger Williams, Head of East Sussex Highways. The last County Council elections took place on 4 May 2017. Customer feedback helps us do this for you. The department helps the Council to plan for and deliver ways to improve and make safe our highway network, plan for local development and protect our natural environment, both in our towns and rural areas. If you have an emergency or want to speak to us, you can call us on 0345 60 80 193. East Sussex County Council (East Sussex Highways) (ESCC) Highways contact centre. When we receive a letter from you, we will reply with 10 working days. Our Customer Care Standardsets out the level of service which you can expect from us. Leeds Business School. Their efforts can be seen on screen in a new film promoting the work of the county council’s highways department. FM Conway is a sub-contractor to the 50:50 joint venture, which was confirmed as the main contractor for East Sussex’s highways services contract earlier this year. By signing up to either our roadworks information or newsletter, you are agreeing to our privacy policy terms and conditions. Phone or email, calls are charged at local rate. Dale Poore, Head of Highway Infrastructure Services at East Sussex Council said: “We had a very difficult winter here in East Sussex along with the rest of the country. Continue reading → This entry was posted in Roads on October 23, 2013 by admin. You can find copies of our Highways policies on the ESCC Website: You can find out about how often we inspect the highway, when we will carry out repairs and how long this will take in our Highway Asset Inspection Guidance Document. The residents of East Sussex elect 50 councillors (also known as members). How to contact us: Our contact centre staff can answer your questions about roads or pavements. East Sussex Highways Tables and Chairs licences can still be applied for during this period, the application form and fee structure for this can be found below. When we receive a letter from you, we will repl… Your feedback helps us to ensure we provide you with the best service possible when you let us know: • If something has gone wrong and you are not happy with the service you received from us. Using our website or email, you can expect an acknowledgement to be sent in 1 working day and a reply within 10 working days. registrations of births, deaths, marriages and civil ceremonies; customer focus and the customer access strategy for the Council; rights of way and countryside management; strategic land use and transport planning; influencing public transport integration. Join to Connect London Borough of Southwark. We have provided additional training to our customer advisors who will provide you with the correct contact details to the correct dept or authority if we cannot resolve your issue. If you have followed all of the above and you are still not happy with the outcome then you would need to consider making a Corporate Complaint through the Corporate Complaints team. If you are not satisfied with this initial response, you can ask for the matter to be reviewed by a Customer Service Manager. Join to Connect East Sussex County Council. Home About the County Council Council business Chief officers Chief officers Details of the Corporate Leadership Team. If we know when something has gone wrong we can work to improve the services that we provide for you. Table 1 Summary of Basic Data Industrial Roads Same 50kph Minor Road Category Design Speed Minimum Widths Bend centre line radius Minimum forward visibility Minimum … Brighton, Hove and Sussex Grammar School for Boys. Feedback from the National Highways and Transport Public Satisfaction Survey will … West Sussex is now under national lockdown: stay at home. If you call from a mobile it may cost more, please check with your provider for details. This may mean that there is a … Rupert has a wide range of responsibilities affecting our quality of life and how we live, travel and enjoy our local environment. We are still working to provide our highway service and keeping the road network in East Sussex safe. East Sussex County Council (ESCC) disclosure log, Highway Asset Inspection Guidance Document, submit a Freedom of Information or Environmental Information Regulations request. Following government guidance on the coronavirus emergency and in order to keep our workforce and the public safe, East Sussex Highways has adjusted its activities, plans, and how we carry out our services. You can also find FOI responses that has already been published in the East Sussex County Council (ESCC) disclosure log. 40 were here. To log a compliment please contact our Customer Service Team on 0345 60 80 193 or contact us online. It was very wet, a lot of potholes formed, that was a real challenge for us. Emily Brocklebank. Dale Poore, Head of Highway Infrastructure Services at East Sussex Council said: “We had a very difficult winter here in East Sussex along with the rest of the country. If you phone us we will answer the phone promptly, it may take us longer to answer in busy periods but where possible we will tell you the wait time. The Corporate Leadership Team has five executive department directors, 12 directors of service and is led by the Chief Executive. News and updates from East Sussex County Council's Highways team. We monitor our performance against our standards and publicise the results of this weekly in our Customer Performance Dashboard. ⚠️ Market Street, Lewes is closed due to a collapsed sewer. Using our website or email, you can expect an acknowledgement to be sent in 1 working day and a reply within 10 working days. Contract Manager & Head of Highway Infrastructure Services at East Sussex County Council Brighton, United Kingdom 293 connections. Our Customer Service Advisor will take all of your details as well as the details of your complaint and look to address your concerns. Coronavirus Emergency: East Sussex Highways Update. Rupert is also responsible for community services such as libraries and registrars, and overseeing the important work to strengthen our customer focus and improve access to services. Facebook. It is the first time that FM Conway will be working on a county council contract, with the majority of the company’s existing surfacing contracts being with the London boroughs. Head of Highways and Transport Services Wakefield, United Kingdom 310 connections. Our Customer Care Standard sets out the level of service which you can expect from us. The people who stand for election as councillors may belong to: one of the national political parties; a local political party, or; be completely independent of a political party. East Sussex County Council's official page, sharing news and information. A new East Sussex County Council (ESCC) Contract Management Team was created to oversee the management of the new contract including commercial management, compliance and performance, asset management and service development. PUBLIC opinion will help to shape the future of highways and transport services in East Sussex. The contract management team is led by a Contract Manager (Head of Service) for the Highway Services. Please let the advisor know if this is what you would like to do. ESH realised that they had a more reactive approach to traffic and incident management on the network, with a lot of route cross over, duplication of resources when reacting to issues and unnecessary fuel use. Emily Brocklebank Business support apprentice at East Sussex Highways Tonbridge. The department helps the Council to plan for and deliver ways to improve and make safe our highway network, plan for local development and protect our natural environment, both in our towns and rural areas. Rupert is also lead officer for Transport for the South East, a regional partnership of local authorities, businesses and transport operators. Email Alerts. If we can’t resolve everything we will write to let you know we have received your letter and let you know what we will do next and when you can expect a full reply. Head of Environment at East Sussex County Council Greater Brighton and Hove Area. Report this profile About Chartered Engineer with 30+ years local government and private industry experience in all aspects of highway and structural engineering. Its role is to determine transport priorities for the region and work with Government and other partners to make sure money is spent, where it can deliver most benefit to people and businesses in the South East. Twitter. Watch our interview with Roger Williams, Head of East Sussex Highways. Head of Service - Highways at London Borough of Southwark Ringmer, East Sussex, United Kingdom 472 connections. We aim to make as much information available on our website as possible and our Highways Customer Team are available to answer questions. In the film, It’s No Small Job, schoolchildren play the part of council staff including head of highways Roger Williams and road workers. If you phone us we will answer the phone promptly, it may take us longer to answer in busy periods but where possible we will tell you the wait time. Becky Shaw is the most senior officer in East Sussex County Council. You told me you weren’t responsible and to contact another authority. Rachael Sparshatt Customer Service and Contact Centre Senior Leader Portsmouth. In the first instance please contact our Customer Service Team on 0345 60 80 193 and inform one of our trained advisors of the nature of the issue. 39 were here. “There was concern that COVID-19 would interrupt our programme and we would end up facing another winter in a serious situation. What Next Sussex provides an exciting opportunity for learners in Year 11 to hear from educational institutions, training providers and employers from across Brighton & Hove, West Sussex, East Sussex and the border of Kent to help them make an informed choice on what and where to study or train at the end of Year 11. W ith more than 30,000 roadway issues reported annually on the more than 2,000-miles of highway Jacobs is currently managing in East Sussex, England, we knew we needed to find a better way. Rupert is also responsible for community services such as libraries and registrars, and overseeing the important work to strengthen our customer focus and improve access to services. Over 28 years I have worked in a broad range of highway … We have improved monitoring of our Customer performance and have improved response time to an average of 2.4 days. It takes time for the salt to work … and if the temperature dropped below seven degrees it wouldn’t work at all. Chief Executive. Sussex Downs College, Eastbourne. highway and the Developer will be expected to meet the full costs of Traffic ... accordance with the standards set out in the current edition of the Non Residential Parking Guidance produced by East Sussex County Council. 527 talking about this. If we can’t resolve your query within that time frame, we will advise on what action we will take next. Jordan Brookes Customer Service Advisor at East Sussex Highways Greater … Rachael Sparshatt. Read about the roles and responsibilities of senior staff at East Sussex County Council. East Sussex Highways (ESH) is a partnership between Costain, Jacobs and East Sussex County Council and maintains over 2,000 miles of highway, covering both urban and rural areas. From 1st July 2020 the fees for Temporary Traffic Regulation Orders (section 14.1) and Temporary Traffic Regulation Notices (section 14.2) will be amended, these amendments can be found in our fee structure. Report this profile About Experienced contract and project manager in highway network maintenance. Additional training has been carried out to ensure that the full extent of an enquiry is answered and as much detail shared as possible. 1 May 2016. If we can’t resolve your query within that time frame, we will advise on what action we will take next. Roger Williams head of highways at East Sussex County Council said: “The addition of these 18 new gritters to our fleet means we are even more prepared for winter and our service will be more efficient. To make a request please visit the East Sussex County Council website to find out how to submit a Freedom of Information or Environmental Information Regulations request. Mr Williams said the highways department was working hard to build relationships within the community. View our latest information and advice about coronavirus. East Sussex Highways said the concrete protection blocks are required to protect road users and pedestrians during the planned demolition of a privately owned structure later this year. It was very wet, a lot of potholes formed, that was a real challenge for us. Report this profile About A Highly experienced Manager with a demonstrated history of working in the public service sector and a track record of delivering change management to achieve effective and efficient service delivery. It was very wet, a lot of potholes formed, that was a real challenge for us. East Sussex County Council has a Conservative administration. The new contract with Costain … If you remain dissatisfied with the response you receive from our Customer Service Advisors your complaint can be escalated to either the Contact Centre Manager or Head of Customer Services. www.ch2m.com | www.costain.com | www.eastsussex.gov.uk, Zero Tolerance Policy | Privacy Policy | Our Policies | Accessibility Statement | Equality and Diversity Policy. Planning for the season starts months in advance and on October 10 and 11, the highways depot in Ringmer was a hive of activity as the council’s winter weather plan was fine tuned in an exercise known as Operation Snowdrop. Head of East Sussex Highways Roger Williams said it was really important for motorists to know that gritting the roads doesn’t make an instant difference. Within East Sussex Highways your views are important to us and we want to hear what you think about the services we deliver. A random sample of around 3,300 residents will be asked for their views on a range of subjects including pavement and road conditions, cycle routes, bus services, roadworks, rights of way and traffic management. She is responsible for all work carried out by the Council and is the main advisor on overall policy. As well as making sure the gritters, snowblowers and ploughs are ready to go, the two day … You can now sign-up to receive email updates of East Sussex Highways roadworks in your area. Join to Connect Wakefield MDC. Dale Poore, Head of Highway Infrastructure Services at East Sussex Council said: “We had a very difficult winter here in East Sussex along with the rest of the country. News and updates from East Sussex County Council's Highways team. For Text Relay call us on 18001 0345 60 80 193. If you would like to sign-up you can do so on this page. Phone: 01273 482200Email: rupert.clubb@eastsussex.gov.uk, Councillors, Chief Officers and the Lord Lieutenant. BUDDING actors proved they were Kings of the Road when they took over East Sussex Highways for the day. In order to work safely, and in line with the latest Government guidelines, we have had to make some changes to the way we work. Please note they will only investigate complaints which have gone through the East Sussex Highway complaint process, as noted above. With 24 gritters in perfect working order, 12,000 tonnes of salt ready to use and a highways team primed for action, East Sussex County Council is prepared should severe weather strike this winter. East Sussex Highways 2 years 7 months Head of Performance and Customer Strategy East Sussex Highways May 2018 - Nov 2018 7 months. 1.2.

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