No responses by email. Find out how we combat fake reviews. I am speaking with trading standards regarding this. Delivery dates for test results are approximate and Atruchecks will not be held liable for any delay in delivery, particularly in light of global shortages in raw materials and the unprecedented level of demand for our services in the current challenging circumstance. We saw no mention of this on the website! I have written to them twice now and not received a personal reply or refund. Atruchecks T&C apply found at www.atruchecks.com. . Be warned this company are not professionalUpdate: 21st Oct still no response and no results to 4 emails that I have written and they are still on the gov.uk web site! I paid 121.99 including postage. Its fraudulent company, a big scammer.ITS BEEN 3 MONTHS, NO KIT ARRIVED AND NO REFUND. Did a 3rd test, negative! NO REPLY TO EMAILS. How many stars would you give atruchecks.com? Similar to everyone else, ordered Day 2 and 8 tests. Join the 1,633 people who've already contributed. Never received any other emails despite emailing them every 24 hrs. and this has delayed our Quality Control checks. We didnt have to wait and everything was clean and well-organized. Find out how we combat fake reviews. How many stars would you give atruchecks.com? Reported transaction to my bank, Trading Standards and dhsctesttrace.customerfeedbackteam at nhs.net.Hope that whoever is the owner of this 'business' will be sued.ps you got to love ocassional 5* reviews left by the friends & families. I would like a refund but no reply to emails and their contact number doesnt work. My husband and I needed Day 2 tests for our return to the UK. We use dedicated people and clever technology to safeguard our platform. The links on its website to its Facebook site are broken, or nonexistent.. I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. We also ensure all reviews are published without moderation. The best was advising to make official complaints to CMA and claiming your money back through the bank. Criminal practices in a time of national crisis. How many stars would you give atruchecks.com? 2023 Trustpilot, Inc. All rights reserved. I had to call the bank and gov.uk to report this company as a scamming. I wrote a letter no reply. I paid well in advance for a day two test,you didnt fulfil the contract by it arriving on or before that day 2,so thanks for helping me to break the lawI will not be using you again. Your experience matters. Email us with the subject header as PIN NUMBER2. I purchased Day 2 & 8 tests and I have never received them. If visiting a partner clinic is difficult for you. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I spent a total of 106 on the kits. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Companies can ask for reviews via automatic invitations. It goes against our guidelines to offer incentives for reviews. I had a very bad experience with Atruchecks. My son and I gave samples for fit-to-fly test. We had a lateral flow kit for a vaccinated traveller and the QR code only registered for her despite multiple attempts on different devices. You will then have the results emailed to you. Join the 1,619 people who've already contributed. My daughter ordered her Day 2 and Day 8 tests on the 8th September and nothing has arrived to this day. Please consider this message as receipt of your email. Scrambled to book a test at Edinburgh Airport. Ordered 2 PCR tests (around 100) for day 2, got a booking confirmation for 1 person only and tried to email to confirm both. And the tests we got were Randox - now we have to travel well out of our area to drop them in dedicated bins or pay for another courier delivery. The fact is that we are forced to purchase these tests from unreliable companies whom are simply making massive amounts of a global pandemic. Avoid them, and choose another supplier. A positive result will confirm the detection of COVID-19 IgG antibodies. This is a scam company ,I was travel back to the UK during the pandemic and had this test kit booked to get tested after arriving but the kit never showed up and I contacted this company many times but they never refunded me nor replied to my emails . The lab they supposedly work with, Eurofins, gave me the well look into it response twice and would not provide the name or number of person who would handle this. Don't order from them if you can. Atleast you could use 130 for good cause!! So we cannot get test registered or get money back. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Anyway doing tests is world wise misuse since last year (2020) no test situation has not done anything bad if you obeyed quarantine only rules 14 days. Blood tests from 29. This is a disgrace, huge concern and needs addressing immediately. Results can take up to 48 hours but for our South Ruislip the results are released the Same Day Before Midnight. Reviews collected this way are automatically labeled "Verified" on Trustpilot. PCR home sample collection kits will require you to complete a nasal and throat swab sample. Ordered covid tests. Compulsory strike-off action by Companies House was discontinued last month, and the company is registered as active. UK govt called me on day 1 ( ? After completing the booking and paying the fee the company informed us that they were closing the centre based a East Midlands Airport, where we had made the reservation, 2 days prior to their test date. Atruchecks did not respond to a request for a comment. Despite me messaging them several times. Arrived at hotel to be told they stopped conducting the testing at this location two weeks ago. AVOID THIS SCAM COMPANY! Here are 8 tips for writing great reviews. I'm livid. Your experience matters. We did not receive ANY response. I wish I'd looked here before ordering day 2 tests. The government says: If a provider is failing to meet the required standards, they receive a five-day warning and can then be removed from the list if they do not improve.. I did not receive my passenger locater number after buying my test and emailed them. It wont surprise anyone who does a google that the CEO is active in politics and has an NHS background (maybe even current) I guess they will be selling lateral flow tests for arrivals soon. Test taken in person at test centre in Solihull 03.06.21. If this is the case please visitnhs.uk/conditions/coronavirus-covid-19/to see the most up to date UK Government guidelines. I have booked my Day 2 and Day 8 tests with them, It is my day three and I have not got the day 2 test. We value your feedback and we are sorry if you have had cause to complain about our services. Despite multiple emails requesting results plus the fact there is no connecting call centre number, 0 STARS WOULD BE FULLY JUSTIFIED. Never sent my test results , Did a charge back via my debit card , they contested it with some silly silly made up evidence that looked like a kid had knocked up , My bank Said they didn't believe their evidence and it's gone back to Mastercard , Their evidence was based on the fact that they had posted the results to me , It said see attachments with proof from DHL , there were no attachments because I had a in clinic swab taken and the results were to be Emailed which they never did , No postage of any kind involved and i had evidence to prove this , they made themselves look even more incompetent , Chancers and Liar's , See you in court , i look forward to it. Shocking service. Join the 1,619 people who've already contributed. No replies to emails or phone calls. Join the 1,619 people who've already contributed. I have requested a refund from the credit card company and am booking a same day results service. They are scammers and should be removed from the Gov.uk website. Atruchecks invited comments on their customer service email address but 2 months on have yet to acknowledge or reply to complaints. Email your.problems@observer.co.uk. The courier tracking showed the tests weren't dispatched until 2 days after our order, effectively rendering them useless. Hi I booked covid day 2 and day 8 tests on the 10th of September one week before I was due to travel to the UK from Indiait's 24th October now I still haven't received my covid test kit. It goes against our guidelines to offer incentives for reviews. I paid 59 for the test and an additional 10 for travel to the site.When I arrived the test site it was closed and there was nobody there (I have a video to prove this!). All reviews since June . Confidential results We promise to answer all queries at the earliest convenience. Disturbingly, Trustpilot warns . | Read 1,061-1,080 Reviews out of 1,533 Test kit never arrived, no customer contact number, no response to emails. Ordered covid tests. I Ordered 4 tests at a price of 56.45 GBP each. Join the 1,619 people who've already contributed. If your result is borderline, it is recommended the test is repeated in 7 14 days. No results received as of 08.21 and again 18.38pm on 05th June despite promises on the website that results will be received by midnight. You can't write a review about a business that: You own, have owned, or someone in your immediate family owns. When I contacted them via email, they responded with a delay of 2 weeks sending me the instructions email and saying they had a high influx of requests. On a personal level, its a waste of 58, he writes. brought from them 2 test for day 2 and day 8 .. nothing came and they took my money off .. 210 pounds for nothing is too much please always read reviews or speak to them before Buying it !! Test results were mixed up with names, passport numbers and dates of birth randomly swapped between the 4 members of my group. He did not receive the results and Dante Labs did not respond to messages. Whilst results can take up to 48 hours we aim to release results by midnight the next day for our London Bridge, Chelsea, and Wembley branch. The stuffs are so professional. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. | Read 221-240 Reviews out of 1,531 Join the 1,620 people who've already contributed. How many stars would you give atruchecks.com? We have availability 7 days a week between 09:00 am to 16:00 hours. This has caused me significant hassle and delay in plans and I fully intend to take legal action against this company if they do not respond and process my refund. Email us with the subject header as RESULTS UPDATE2. Your experience matters. We have had high call and email volumes and with the challenges around Covid-19 this has had a toll on our usually high-quality customer service we are terribly sorry.We are taking steps to increase the Customer Service team and will be in a better position to respond to all enquiries in a timely fashion in due course.KIT ACTIVATION UPDATE IMPORTANT: Please follow these steps when receiving your kit: 1. My Day 2 Test, for which I paid over 50, never arrived. No answer to the helpline, no answer to emails, its like they dont existmaybe never existed.thieves. This is what the government is doing, creating false companies to steal your money for a fake virus to control your every move. Here are 8 tips for writing great reviews. 3. Verified reviews. For COVID-19 Fit to Fly tests you must attend one of our partner clinics for our trained collection officers to take your sample. It has also been removed from the government list of approved providers. Laughable and pathetic. i BOUGHT AND PAID FOR A DAY 2 pcr test. Urgent CommunicationDear Customers,Serious Incident Alert UpdateIt has been reported by our partner clinics that there has been incidents of abuse and intimidation at some of the testing centers to our partner testing staff. Didn't even had an apology and obvious didn't have a refund. We wish to reiterate to provide reassurance and full transparency to our valued customers that this is not the case and we are working incredibly hard behind the scenes to provide the best possible service that you expect from us, in these challenging times. How many stars would you give atruchecks.com? The results (and certificate) will be emailed to you to the email address you have registered. I had to call the bank and gov.uk to report this company as a scamming. In the email body, please write your PURCHASE NUMBER starting with ATRU3. These antibodies can be detected from about day 2 after the onset of symptoms with 100% seroconversion by day 20. We also ensure all reviews are published without moderation. Total conman Atroshi. Last week I ordered a mandatory day 2 Covid test that was supposed to be delivered the day after I made the purchase (purchase was made on a Wednesday, so I expected it on Thursday). | Read 841-860 Reviews out of 1,532 Do you agree with atruchecks.com's TrustScore? Results in 15 minutes and certificate within 3 hours. Finger-prick blood. Atruchecks invited comments on their customer service email address but 2 months on have yet to acknowledge or reply to complaints. Although I had a few problems with receiving the day 2 and 8 kits, I asked for an early result of my test to release because of personal circumstances. No test kit received. No response to multiple emails or calls at number listed. Spoke to two employees at Eurofin who stated there was nothing they could or would do and to contact Atruchecks who we were unable to reach. I ordered a 2 and 8 day covid test kit. Hopefully you'll do the needful soon. I viewed the gov.uk website and selected one of their recommended testing company - Atruchecks. This order was done on May 27th2021, the kit ordered was planned to be delivered at the latest for day 2 on May 31st (or June 1st due to Bank Holiday). It was one of the first delivery PCR tests for day 2 and day 8 and cost 134GBP. It goes against our guidelines to offer incentives for reviews. They sent a lateral flow kit which is 1/3 the price. It appears they forgot to send a follow up instructions. We also offer home or workplace visits by a qualified nurse. Despite bad reviews I thought it would be reliable as it was on the gov.uk website as one of the approved test providers. I emailed Atruchecks but am yet to receive a reply. The system enables the use of various . Had to go for an expensive express test. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Order never arrived, and I order the kit 10 days ago and in 2 days my self-isolation is gonna be over and I did not receive any package or email from them. !Ordered Day 2 and 8 tests. Join the 1,619 people who've already contributed. Now contacting my bank and also writing to the director.My local MP is now taking an interest, going to be fun getting my refund!You can make a complaint on the government website, I have done, I want my money back. How many stars would you give atruchecks.com? 2023 Trustpilot, Inc. All rights reserved. Results are next day before midnight. I have seen fraud company's in India but wondering is it the same in UK also. . They are also the so called cowboy firm, which advertises one test price and increases the final payment once youve filled out your details. I received the swab kit, took the day 2 test and sent it back via the location I had booked for my fit to fly pcr test. I've emailed serveral times tried ringing. We use dedicated people and clever technology to safeguard our platform. I have had a very bad experience with Atruchecks. SCAM!! Cost us in terms of money, stress and time. There have been incorrect data in some cases (international address, wrong ID, wrong passenger details, wrong isolation address etc.) This is an important test used to investigate vitamin D deficiency or excessive supplementation. How many stars would you give atruchecks.com? *They are not to be used at all*. THIEVES!! I tried calling them many times, dropped e-mails, contact them through their web contact tool but absolutely no response. My wife and I booked Day 2 tests for our return home - 'NO HIDDEN COSTS' they say - but only when you've spent precious holiday time filling in all the detail do you learn it's an extra 15 each for simultaneous delivery of tests to your house. In the end I gave up in frustration. Anyone can write a Trustpilot review. Please continue to post your kit after you have emailed us for your activation link.RESULTS UPDATEIf you are chasing results, please: 1. You will receive an email from us updating you on your results. If I will be fined by the authorities (I should have sent back the 2 tests because I had been abroad) then I will sue the company. 2023 Trustpilot A/S. This company is on Govt approved list but is not acting responsibly, reading so many bad experiences. Amex dispute raised to try to get my money back. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. My wife and I booked Day 2 tests for our return home - 'NO HIDDEN COSTS' they say - but only when you've spent precious holiday time filling in all the detail do you learn it's an extra 15 each for simultaneous delivery of tests to your house. Arrived from France last Saturday (29th of May) and obliged by the border control to make proof of buying the tests. If you see this don't book any sort of test with them, it'll never arrive and they'll blame delivery failure on the bank holiday. Registered headquarters above a shop in London backstreet. Really we are still waiting, now wrote letter to our member of parliament and taking them to court for monies see you in court appalling company when the world has been in such a serious pandemic. The software is dreadful. Inform the Metropolitan Police of all incidents 2. Never received my day 2 covid test. We often link to other websites, but we can't be responsible for their content. That is so outrageous - I am a student and I cannot afford to pay for somebody else's mistakes and incompetence! How many stars would you give atruchecks.com? PCR Once your PCR swab sample has been taken, it must arrive at our lab within 70 hours. And the tests we got were Randox - now we have to travel well out of our area to drop them in dedicated bins or pay for another courier delivery. 16 tests included. Company said I would get refund within 28 days. We also ensure all reviews are published without moderation. Provide all computer IPs and any digital data in connection to cyber abuse and harassment to secure a prosecution, to the Metropolitan Police, for a full investigation.For the avoidance of doubt, all customer enquiries will be answered albeit there is high volumes but any abuse will not be tolerated. Scrambled to book a test at Edinburgh Airport. Ordered 2 sets of day 2 and 8 tests. Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses.

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